Gulf Coast Provider Network
 
 
To verify your benefits, please call the customer service number on your ID card.
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Frequently Asked Questions

How do I find information about benefits?
Please contact the insurance company or claims payor directly. Gulf Coast Provider Network does not have access to benefit plan information. The phone number should be on the insurance card or you may use the Benefit Office Look-up link provided here to look it up. Otherwise, the best way to find it is usually to contact the Human Resources office. We appreciate your understanding.

How do I contact GCPN?
Please click here to access our contact information.

How do I find a network provider?
Gulf Coast Provider Network offers free provider and facility referrals through our web site. By clicking on Find A Doctor or Find A Facility, you have the ability to search for a provider based upon name, zip code and city. In additon, while searching for a doctor you may search by specialty, or while searching for a facility you may search by facility type.

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When can I contact Customer Service?
We encourage you to search our knowledge base to find the answer to your question. If further assistance is needed you can contact your HR department who has access to us electronically and we will respond to them the next business day!

What happens if my current physician is not a network provider?
If your physician is not a member of the Gulf Coast Provider Network, you have several options. You can select a new doctor that is in the network or discuss with your doctor the possibility of becoming a member of the Gulf Coast Provider Network.
Because we don't either pay your claims or have access to information about your benefits and eligibility, we need to ask you to contact your claims payor directly regarding how this will apply to your policy. That phone number should be on your insurance card or you may use the Benefit Office Look-up link provided here to find it. Otherwise, the best way to find it is usually to contact the Human Resources office where you work. We appreciate your understanding.

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I am a member, how do I submit a bill or claim for payment?
In many cases, the physician or hospital will file the bill in your behalf. However, if you need to submit the bill yourself, there should be an address on your insurance card indicating where you should mail the bill. Or, you may use the Benefit Office Look-up link provided here to locate the appropriate address. In some cases your insurance company may require you submit the bill along with a claim form; if a claim form is required you will need to obtain the claim form directly from the payor. Thank you for understanding

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I'm a client, how do I get a directory?
First, you can simply click on the Provider Search to access our online directory of providers where you can print directories or if you would like to request hard copy provider directories, please contact your Human Resources Department.

I'm a patient/member, how do I get an ID card?
To get an ID card, please contact your benefit office directly. Gulf Coast Provider Network does not have access to your insurance information. You can locate the telephone number by contacting your human resource department where you work, or you may use the Benefit Office Look-up link provided here to find it.

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Am I covered for emergency care?
Emergency Care coverage is determined by your benefit plan. That information is available through your employer or your insurance company. The Benefit Office Look-up link provided here can be used to look-up your insurance company's phone number. You can also find it on your Insurance ID Card. Otherwise, please contact your employer's Human Resources representative.

What is a "preferred provider"?
A Preferred Provider is a prescreened doctor, hospital, or other healthcare provider who has agreed to offer their services at predetermined rates. Gulf Coast Provider Network has developed a PPO (Preferred Provider Organization) Network and the providers in our network are your "preferred providers" of medical care.

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